Refund policy

💖 Our Promise

Every product we create is personalized just for you, which means it’s made with care, love, and attention to detail.

Because of this, we follow a slightly different return policy than regular products.

❌ Returns & Exchanges

Since all items are custom-made, we do not accept returns or exchanges unless:

  • The item arrives damaged
  • The item is defective
  • You received the wrong product

📸 Damaged or Incorrect Orders

If there’s an issue with your order, we’ve got you covered 💕

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos/videos of the product

📩 Email: your@email.com
📱 Instagram: @yourhandle

🔄 Replacement / Refund

Once verified, we will:

  • ✅ Send a free replacement (preferred)
    OR
  • 💰 Issue a full refund (if replacement is not possible)

No extra cost to you.

🚫 Non-Refundable Situations

We cannot offer refunds or replacements if:

  • You entered incorrect personalization details (name, photo, date, etc.)
  • You changed your mind after placing the order
  • Minor color/placement variations (due to screen differences)

⏳ Order Cancellation

  • Orders can be cancelled within 6 hours of placing them
  • After that, production begins and cancellation may not be possible

📦 Lost Packages

If your package is marked delivered but not received:

  • Please check with neighbors/security first
  • Contact us, and we’ll help investigate

💡 Why Customers Love Us

  • 🎁 100% custom-made with care
  • 🚚 Reliable delivery
  • 💬 Fast support & resolution

Your satisfaction matters to us ❤️